Return Policy

Return Policy
Your satisfaction is important to us and we realize that sometimes you may want to return merchandise. Our goal is to make an exchange or refund as fair and simple as possible. If you are not satisfied with your purchase a return or exchange can be made within 45 days from the date of purchase. All merchandise returned must be in its original condition with your sales receipt.

How do I mail back a return?

All shipped purchases made online, in the catalog or in-store orders can be returned by mail to the address printed on the invoice/packing slip included with your shipment. Please complete the Return Form attached to the invoice or packing slip and return it with the item/s. You will receive a full refund including purchase amount and applicable tax. Shipping and handling charges are non-refundable unless the return is a result of our error. If you have provided us with your email address, you will be notified via email of your refund once we have received and processed the returned items. A refund will be in the same form of payment originally used for purchase. If you placed your order with a credit card, the credit will be posted to your credit card account the day we process your return. If your original purchase was paid for with cash, check, money order or travelers check we will issue a refund check for the purchase amount and applicable tax within 2-3 weeks of our receiving your return. If the item was a gift when purchased, you'll receive a credit note for the value of your return, which can be used at any time toward your next purchase.

Mail To Address:

Lindz's A Place Of Christmas

115 Hayfield Rd Suite A

Knoxville, TN 37922

Merchandise can be returned within 45 days of receipt. Please complete the Return Form attached to the packing slip and return it with the item. If you are exchanging the items and the amount of the replacement exceeds the cost of the return, please include payment for the additional amount (you will not need to include shipping and handling charges). If you do not know the price of the item you are returning, you may search for it on our site by entering the item number from your packing slip in the search field, or call us at (888) 436-9425.

If you are not exchanging the item/s, you will receive a credit note for the value of your return, which can be used at any time toward your next purchase. You will receive a full refund including purchase amount and applicable tax. Shipping and handling charges are non-refundable. If you have provided us with your email address, you will be notified via email of your refund once we have received and processed the returned items. We will not inform the gift giver about your return.

How do I mail back a return?

How do I return a gift?